Refund policy

Refund Policy

We want you to love every bottle from Fragrances Bazaar. Because fragrance products cannot be resold once opened, we can only accept returns on eligible items that remain unopened and in their original condition.

What can be returned

Unopened, unused fragrances in the same condition you received them, with the original packaging and any factory seal or cellophane intact.
Return requests must be submitted within 7 days of delivery.
You must provide your order number or other proof of purchase.

What can’t be returned

Opened or used fragrances. Once a seal or cellophane has been broken or a bottle has been sprayed, the item is no longer eligible for return.
Opened testers.
Decants and samples.
Items marked Final Sale on the product page.
Event tickets and memberships.
Individual caps, boxes or packaging sold or returned separately.

We cannot accept a return because a fragrance was not to your taste after it has been opened or sprayed. We encourage you to review the fragrance notes and use our Find Your Scent tools before purchasing.

Fragrances Bazaar currently ships only to addresses within the United States.

How to start a return

Email support@fragrancesbazaar.com within 7 days of delivery and include:

Your order number
The item you would like to return
The reason for the return

If your return is approved, we’ll send you a return authorization along with the return address and instructions.

Please pack the item securely and use a trackable shipping service.

Returns sent without prior authorization may not be accepted.

Return shipping and fees

Customers are responsible for return shipping unless the return is due to an error by Fragrances Bazaar, such as receiving the wrong, damaged or defective item.
Approved returns that are not the result of our error are subject to a 10% restocking fee.
Original shipping charges, including the $9.99 Standard Shipping charge, are non-refundable unless the return is due to our error.
If a package is refused or cannot be delivered because an incorrect or incomplete address was provided, original shipping charges are not refundable. Any additional shipping required for re-delivery may also be charged to the customer.
These charges do not apply when the delivery problem was caused by Fragrances Bazaar or the carrier.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, email support@fragrancesbazaar.com within 3 days of the delivery date shown by the carrier's tracking.

Please include your order number and clear photos of:

The exterior and interior of the shipping box
The product packaging
The damaged, defective or incorrect item

We may request additional information to process your claim.

Claims submitted after the reporting period or without sufficient documentation may not be eligible for replacement or refund.

If the item was damaged before shipment or we sent the wrong product, we’ll make it right. Once the claim is approved, we may provide a replacement or refund and will cover any required return shipping.

Refunds

Once an approved return is received, we’ll inspect the item.

If the return meets our requirements:

A refund will be issued to the original payment method.
Please allow 5–7 business days for us to process the refund.
Your bank or card issuer may require additional time before the credit appears.
Applicable sales tax will be refunded on approved returns.
Store credit may be requested instead of a refund. Fragrances Bazaar store credit does not expire.

Exchanges

We do not offer direct exchanges.

If you would like a different fragrance, return the eligible unopened item for a refund and place a new order for the product you prefer.

Order cancellations

If you need to cancel an order, email support@fragrancesbazaar.com as soon as possible.

Orders can only be cancelled before they have shipped.

A 3% cancellation fee may be deducted from cancelled orders to help cover non-refundable payment processing costs.

Questions

For returns, damages or customer-service questions:

support@fragrancesbazaar.com

For order cancellations or order-related questions: